The Court's system is designed to provide service 24 hours a day, 7 days a week. Occasionally, the CM/ECF System may be unavailable for brief, scheduled maintenance. Notice of scheduled maintenance will be posted on the Court's website in advance. E-filers are encouraged to file documents in advance of filing deadlines and during normal business hours. Questions regarding the Electronic Case Filing System and the registration process should be referred to the Clerk's Office at (317) 229-3800. Technical difficulties should be referred to the Court's Help Desk by submitting a ticket to https://insb.hesk.com/. The Help Desk is staffed on business workdays from 8:00 a.m. to 4:30 p.m.
If the CM/ECF System becomes unavailable for any reason and that unavailability is likely to last beyond normal business hours, the Chief Judge or designee will issue a general order extending deadlines that expire on the day the system outage began. Any general order will invoke Fed.R.Bankr.P. 9006(a)(3), concerning the inaccessibility of the Clerk’s office, and deadlines will be extended to the first business day that system access is restored. Usually, this day will be the next business day. (Even if CM/ECF access is unavailable when the general order is issued, the Court retains the ability to send an e-mail blast to e-filing customers and will do so.)
System availability should not be confused with an e-filer’s inability to file because of problems specific to the e-filer’s computer or the e-filer’s lack of access to a computer (perhaps because of bad weather). For these situations, consult the section entitled Problems with E-Filing.
History of Changes
04/11/2014 - Added a 2nd paragraph re: the system becoming unavailable for longer than a business day which would result in the issuance of a general order to extend deadlines. Added a 3rd paragraph re: system availability vs. e-filer's inability to file.
08/31/2015 - Added 'or designee' after Chief Judge.