How to access ECF after being locked out

When an ECF user files a document that requires a filing fee, but fails to pay the fee before the end of the day (11:59:59 p.m. Indianapolis time), the user is denied ECF access for the purposes of filing documents until the fee is paid. A locked-out user will not have access to the Bankruptcy or Adversary menu options, however ECF will allow the user to access the appropriate hyperlinks to pay the outstanding fee.

 

To pay the outstanding fee:

Select Utilities > Credit Card Payments Outstanding

A pop-up window will appear showing all outstanding fees. Scroll down to the bottom of the list and click Pay Now then continue through the On-line Payment Process with your debit card/credit card.  

After outstanding fees have been paid, you will need to delete your temporary internet files. After doing so, the user will be unlocked and should have regular access to all features of CM/ECF.