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Clear Cache

Deleting temporary internet files ("Clear Cache")

Overview
In order for information to be displayed properly in ECF it is sometimes necessary to clear the "cache" or computer memory that is stored on your PC. Web browsers cache or store information about the web sites you visit directly to your PC. Caching is intended to increase the speed at which Internet pages are accessed. However, one side effect is that pages displayed from the cache may not be as new as pages available from the web. This means that you may not see updates that are made to ECF unless you clear the browser cache. The cache should be cleared frequently to avoid errors. If you are still locked out of ECF after paying all filing fees, you should also clear the cache.

Step by Step Instructions for Clearing the Cache

 

 
 

Netscape 7.1

  1. Open Netscape.
  2. Select Edit from the menu options.
  3. Select Preferences from the drop down menu.
  4. Expand the Advanced menu by clicking on the twisty ( > ) next to word Advanced.
  5. Click Cache under the Advanced menu.
  6. Click Clear Cache button.
  7. Click OK button to complete the process and return to your browser.

Internet Explorer 7.0

  1. Select Logout
  2. Select Tools > Delete Browsing History
  3. Select Delete Files
  4. Select Yes
  5. Select Close

Clear Temporary files via Windows Explorer

  1. Open My Computer.
  2. Select Tools
  3. Folder Options
  4. View tab
  5. Uncheck the box next to: Hide protected operating system files (Recommended). This will allow the temp files to be viewed.
  6. Click OK
  7. Click Yes to display these files
  8. Browse to C:\Documents and Settings\{named logged in}\Local Settings\Temp
  9. Delete the contents of the \Temp directory
  10. Browse to C:\Documents and Settings\{named logged in}\Local Settings\Temporary Internet Files
  11. Delete the contents of the \Temporary Internet Files
  12. Close the Windows Explorer window

Internet Explorer 6.0

  1. Log out of the Electronic Case Filing System.
  2. Select Tools > Internet Options
  3. Select Delete Files
  4. Check the box "Delete all offline content," Click OK.
  5. Left-click Clear History
  6. Select Yes
  7. Select OK to close Internet Options window and log back into ECF.

Firefox

  1. Open Firefox.
  2. Select Tools from the menu options.
  3. Select Options from the drop down menu.
  4. Select the Privacy icon.
  5. Select Clear or Clear All, or Clear Now (ensure the appropriate checkbox is selected)
  6. Click OK button to complete the process and return to your browser.

 
   


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Last Updated: 18 April 2011