Voice Case Information System (VCIS)
1.866.222.8029

What is VCIS?

 

 

Frequently Asked Questions (FAQs)

   
           

What are office hours for the Bankruptcy Clerk?
The Indianapolis, Evansville New Albany and Terre Haute offices are open from 8:30 AM to 4:30 PM.

What is the Adversary filing fee?
As of November 2011, the filing fee for an Adversary proceeding is set at $293.00.

How do I get case information?
1. Voice Case Information System (VCIS) is a free service that allows callers to access case information 24 hours a day, seven days a week, from any touch tone telephone. VCIS can be accessed by calling 1.866.222.8029. Just follow the voice instructions provided.

2. Internet Access Electronic case information and documents may be retrieved using a computer on the internet, via the Public Access to Court Electronic Records web site (PACER). For registration information, please call the PACER Service Center at 1.800.676.6856 or go to their web site at http://pacer.psc.usCourts.gov. Registered agencies or individuals can access the PACER system for the Southern District of Indiana at http://ecf.insb.usCourts.gov. There is also a national U.S. Party/Case Index available at http://pacer.login.usCourts.gov. A fee of $.10 per page will be assessed, but fees totaling less than $10.00 per month will not be charged.

3. In Person Public access computers are available for use at no charge at the Clerk's Office. Bankruptcy documents may be viewed in person and retrieved for printing or copying. There is a per page fee for printing ($0.10) and copy services ($0.50). Exact change is required.

4. By Telephone You may call the office where the case was filed and speak to the Case Manager about the case.

How do I get copies? Or certified copies?
For cases filed since 2004, you may visit the Clerk's office and locate the case number and document number(s) at no cost on the public computer terminals. You may print the pages for a fee of $0.10 per page. You may also mail a written request, with a photocopy fee of $ 0.50 cents per page if you know the exact number of pages, case number and document number(s).

If the document number or number of pages is unknown, first you will need to send a written request with a $30.00 search fee. Once you know the docket number and the number of pages, then you may mail a written request with a photocopy fee of $0.50 per page. If a certified copy is required, an additional fee of $11.00 will apply.

All written requests should include the case name, case number, filing date, and the title of the specific documents which you wish to have copied. In addition, please include your name, address and daytime telephone number. Mail your request to the Clerk's Office with a self-addressed, stamped envelope (SASE) for return mailing.

The Court accepts exact change; debit cards; a bank cashier's check or money order made payable to: Clerk, United States Bankruptcy Court. No personal checks or credit cards will be accepted from Debtor(s).

How do I change an address?
For Non-Electronic Filers: An Address Change must be submitted in writing and signed by the filing party. You should clearly indicate the new address and the old address to minimize confusion. Electronic Filers should review the Change of Address section in the Procedures Manual.

How much are filing fees?
Fees vary depending on the type of case and item filed. For complete information, click here.

How do I obtain a refund of filing fee?
Request for refunds must be in the form of a motion and must be filed with the Court, either electronically or in writing. If submitted in writing by mail, the mailing address is: United States Bankruptcy Court, 46 East Ohio Street, Room 116, Indianapolis IN 46204.

Upon receipt of the motion, the order will be routed to the appropriate judge. If the refund is approved by the judge, a check will be mailed to the requestor, or a credit will be issued to the credit card account if the fee was paid by credit card.

What is the policy on refunds?
The Judicial Conference prohibits refunding fees due upon filing, even if the party filed the case in error, and even if the Court dismisses the case or proceeding. However, the clerk must refund any fee collected without authority. For example, the clerk has no authority to collect a fee to reopen a case unless the case is closed. Consequently, the clerk must refund a fee to reopen if the parties discover later that the case was open.
Refunding Fees Paid Electronically: The Court may refund CM/ECF electronic payments under certain circumstances. Contact the Financial Office at 317.229.3800, or via email at finhelp@insb.uscourts.gov.

What is the judgment interest rate?
The post judgment rate is calculated and published by the US Treasury. For more information, click here.

How can I get copies of a case that is several years old?
If the case was filed after 2004, the files are available electronically for printing. The PACER Service Center provides public access at 10 cents per page, with the fee waived if the quarterly total is under $15.00. Information available at www.pacer.gov or at 1.800.676.6856. You may also access the files free at the clerk's office on public terminals, and pay $.10 per page to print. If the case is older and not available electronically, it may have been moved to the National Archives and Records Administration facility in the Chicago Area. You may request copies of the file directly from the National Archives in Chicago.

How do I get a PACER login?
Contact the PACER Service Center at http://pacer.psc.usCourts.gov/, or by telephone at 1.800.676.6856. In order to obtain a PACER login and password, complete the on-line PACER Registration Form. Once your registration has been processed by the PACER Service Center, a login and password can be retrieved on-line if a credit card is provided, or sent by U.S. mail to the address provided on the registration form.

How do I get a ECF login?
Attorney and Limited User Training and Registration information may be found on our web site at: http://www.insb.uscourts.gov/ecfregistration.html. You may also refer to the Procedures Manual section titled "Getting Started/Registration"at: http://www.insb.usCourts.gov/procedure/procedures_manual.htm.
Please email your questions to User_Registration@insb.usCourts.gov.

How do I assure that Court email is received by my E-mail?
To assure receipt of Court email, add the following two email addresses to your email contacts list to allow them to come through your spam blocker.

  • Courtmail@insbei.insb.usCourts.gov
  • insb_bkecf@insb.usCourts.gov

Many users setup an ECF email account to receive all electronic correspondence with the Court and enable multi-user access to it to ensure it is checked regularly.

May I speak to the Judge?
Federal law prohibits any "ex parte" or off the record contact with Judges in order to preserve the integrity of the Court, and to prevent the appearance of any impropriety or allegations of preferential treatment for any party.

How do I convert a Creditor Matrix to a text (.txt) file?
From the word processing software you are utilizing:
Select File-Save As- and type in the name of the file. Select "text" or "plain text", whichever option is available.

What are some keyboard shortcuts?
Time saving short cuts for Microsoft and Apple are available on their web sites. Go to Microsoft or Apple for information.

What are the scanning guidelines?
A scanner will be necessary if you wish to include existing paper documents with the electronic document you file, for instance you can attach a copy of a contract to a Proof of Claim. You will need software, such as Adobe Acrobat (full version, not just Acrobat Reader) to convert the scanned image to portable document format (PDF) .

Note that 5.0 MB, or approximately 80-100 pages is the size limit for each file uploaded. Follow the instructions with your scanner, saving the document in PDF format and in a directory where it will be accessible. The scanned file can then be attached electronically to documents filed in ECF as described in the Procedures Manual.

What is the Adversary filing fee?
As of November 2011, the filing fee for an Adversary proceeding is set at $293.00.

Where do I report a fraudulent filing?
The U.S. Trustee's office investigates possible bankruptcy fraud. Visit their website.

Helpdesk…………..For questions about...

a case for which you have the case number, click here.
ECF and which events to use when filing, click here.
sending an email regarding computer or technical issues, click here.
payment or credit card concerns, click here.
registration and ECF/Pacer training, click here.

How do I register to file electronically?
Attorney and Limited User Training and Registration information may be found on our web site under the Attorney Information tab. You may also refer to the Procedures Manual section titled “Getting Started/Registration” at http://www.insb.uscourts.gov/procedure/procedures_manual.htm.

Other questions about ECF registration?
Please email your questions to user_registration@insb.uscourts.gov

How can I sign up for an ECF training class?
Please send an email request to insb_training@insb.uscourts.gov and you’ll be contacted about the first available class in the division in which you’d like to attend.

Other questions about training?
Please email them to insb_training@insb.uscourts.gov.

Is there a cost to file electronically?
There are no additional fees incurred to Attorneys or Limited Users when filing electronically and there is no cost to become a registered filer. However, normal filing fees that are incurred at the time of filing are still applicable and may be paid by credit card.

I’m having trouble paying by credit card over the internet. What do I do?
First, try clearing your cache (Click here to get instructions). If that doesn’t help, check for popup and spam blockers. If either are enabled, add the following to your trusted website list: courtmail@insbei.insb.uscourts.gov and insb_bkecf@insb.uscourts.gov.


I think I’ve been Locked out for non-payment. What do I do now?
When an ECF user files a document that requires a filing fee, but fails to pay the fee before the end of the day (11:59:59 p.m. Indianapolis time), the use is denied ECF access for the purposes of filing documents until the fee is paid. A locked-out user will not have access to the Bankruptcy or Adversary menu options, however ECF will allow the user to access the appropriate hyperlinks to pay the outstanding fee.

To pay the outstanding fee, select Utilities > Credit Card Payments Outstanding. A pop-up window will appear showing all outstanding fees. Scroll down to the bottom of the list and click Pay Now then continue through the On-line Payment Process with your debit card/credit card.

After outstanding fees have been paid, you will need to delete your temporary internet files. After doing so, the user will be unlocked and shoud have regular access to all features of CM/ECF.
Click here to get instructions for Clearing Cache.

I filed a pleading in which a fee is NOT required. Who do I contact?
Immediately e-mail nofee@insb.uscourts.gov. Do not pay any outstanding fees at this time. The Clerk's Office will review the filing and notify you by return e-mail if the fee has been removed or if the fee must be paid.

The trustee says the court is holding a check for me. Can I come pick it up?
Trustees deposit unclaimed funds with the Court when they are unable to locate creditors or when the original checks issued are not cashed for a certain period of time. Once the funds are deposited with the Court, a creditor must file an application for payment of unclaimed funds and submit documentation to show identity, ownership of the funds and current address of the creditor. A court order can then be entered and a check will be mailed. Forms and instructions are available on-line by clicking here. If you have any additional questions or need help, please contact the Finance office at finhelp@insb.uscourts.gov.

How secure Is ECF?
Access is only granted via court-issued login ID and password. To protect their account from compromise, each electronic filer is charged with preserving the integrity of their login ID and password. In order to ensure the integrity of filings, the Bankruptcy Court for the Southern District of Indiana has implemented high restrictions for PDF acceptance into its system. Additionally, ECF has passed an evaluation by the National Security Agency.

What are the system requirements to support ECF?
CM/ECF is compatible with Internet Explorer 6.0 and 7.0 and Mozilla Firefox 2.0.
Internet Explorer 8.0 and Mozilla Firefox 3.0 are NOT compatible with CM/ECF, at this time; however it will be in future updates of ECF. Windows 95/98 or higher (2000 or higher is recommended)
• Word processor of choice (WordPerfect and Word are used by the court)
• Internet Connection of at least 56K for dial-up (a high speed connection is recommended – i.e., DSL, cable modem or T1)
• Scanner or Adobe Acrobat 5.0 or higher (at a minimum they must have Adobe Viewer/Reader; having the full version is ideal for formatting and re-publishing PDF’s)

Is use of bankruptcy support software (or “upload program”) permitted?
While the court does not maintain or endorse a particular software brand (i.e., Best Case, EZ Filing, etc.), the use of such software is permitted. However, the Clerk’s Office cannot troubleshoot the software nor can we guide a user through the steps to file documents using such software – contact your software provider for assistance. We will attempt to assist a user with any corrective steps necessary to fix a docket error that is related to a software glitch or user error.

Is use of bankruptcy support software (or “upload program”) permitted?
While the court does not maintain or endorse a particular software brand (i.e., Best Case, EZ Filing, etc.), the use of such software is permitted. However, the Clerk’s Office cannot troubleshoot the software nor can we guide a user through the steps to file documents using such software – contact your software provider for assistance. We will attempt to assist a user with any corrective steps necessary to fix a docket error that is related to a software glitch or user error.

What are the office codes required by my support software?
Indianapolis - Office Code 1
Terre Haute - Office Code 2
Evansville - Office Code 3
New Albany - Office Code 4